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The new MERLIN LEGEND R7.0 Advanced Solutions is a two-tiered product that meets the needs of both "cost-sensitive" customers who have basic telephony needs, as well as advanced-solutions customers who need growth potential.

This newest release of the MERLIN LEGEND system will give customers more choices in customizing their desktops at an attractive price point. Additionally, the MERLIN LEGEND R7.0 system gives customers who have PARTNER® phone systems a highly affordable and smooth migration path by allowing them to either reuse many of their PARTNER sets or purchase new LEGEND MLX sets or both.

BIS Telephones

Key Benefits
The MERLIN LEGEND R7.0 system offers key benefits in all segments of the marketplace, including: 

  • Prospective Customers: Affordable basic or advanced communications, such as Basic and Enhanced Service Center and Networking, with investment protection, a strong migration path, and growth up to 200 digital stations.
  • Existing MERLIN LEGEND System Customers: Affordable growth up to 200 digital stations and a strong migration path from PARTNER systems with investment protection, since many of the same phone sets can be used with the MERLIN LEGEND system.
  • PARTNER System Customers: A smooth migration path for additional functionality, including support for additional network interfaces, such as Ground Start Lines, Direct-Inward-Dialing (DID), T1, Tie Lines, ISDN-PRI and BRI circuits, as well as advanced applications such as Basic and Enhanced Service Center, and Networking, all attractively priced

PARTNER® Phone Sets Supported
With the addition of a new 016 ETR (Enhanced Tip Ring) module, the following PARTNER phone sets are now supported by the new MERLIN LEGEND R7.0 system:

  • MLS (Series 3 - reuse only, no longer orderable) 2 lines x 16 character (2x16) display MLS-6, MLS-12, MLS-12D, MLS-18D, MLS-34D
  • Partner ETR (Series 4- currently marketed and these sets have back-lit displays) 2 lines x 24 character (2x24) display Partner-6, Partner-18, Partner-18D, Partner-34D

The TransTalk® system can also be connected to the new 016 ETR module, eliminating the need for an ATL module.

System Expansion to 200 Digital Stations
MERLIN LEGEND Release 7.0 system increases the maximum number of digital stations to 200 by introducing a new 016 MLX module. In addition, each of the 200 ports can support an adjunct that increases the station endpoints from 255 to 400.

Alpha/Name Display on Caller ID
The new software supports Calling Party Number as well as Calling Party Name.

Voice Announce Option on MLX Sets
New options are available for disabling intercom voice announcements on phone sets when busy.

Enhanced MLX Headset Operation
Headset operation will be enhanced to provide more clarity and consistency.

Priority Call Queuing
We've added queuing features that allow priority callers to be answered ahead of other calls. You can also automatically increase the number of agents answering calls during busy times.

Touch-Tone Rotary Support
A new centralized programming option allows tip/ring ports to be administered as either touch-tone or rotary dialing.

Calling Group Information Enhanced for Legend Reporter
The R7.0 software has been modified so that it reports which Calling Group a caller hung up on while waiting to be answered. This data is used by the LEGEND Reporter software to help managers determine which groups are understaffed..

Industry Advantages
The new MERLIN LEGEND R7.0 system also boasts many advantages for companies in specific industries. Some of these benefits are listed here by segment:

Manufacturing
For this segment, making better products is important; however, selling and serving better is the business goal. These customers require a communications provider that will:
Increase the bottom line by helping them to work smarter and serve their customers better

  • Route calls quickly and automatically to the right person
  • For larger locations, handle large volumes of incoming calls
  • Don't want customers on hold too long, or listening to automated messages

Automate communications

  • Use of EDI for larger locations, future interest in the Internet
  • Utilize Internet for orders with customers/suppliers

Prepared for the future--but, don't want to be sold what's not needed

  • Focus on long-term investment protection

Retail and Lodging
For this segment, the best measure of good customer service is repeat business. These customers require a communications provider with solutions that will:
Put their existing customer information in the hands of those taking calls for quick, knowledgeable, and personalized response generating repeat business

  • Make telephone and data systems work together better
  • Handle incoming calls differently based on who is calling
  • Reduce the amount of time their customers have to spend on hold or listening to automated messages

Expand communications capability so their customers can get to them - though they stay in control

  • Prioritize messages so high priority tasks don't get interrupted by low priority calls or messages
  • Reduce repetitive or routine tasks, such as confirming the receipt of an email or fax.

Provide a simple way to make their employees accessible to their customers, clients, and other employees no matter where they are in their business location

  • Reach mobile and remote employees
  • Share information (messages, data files, etc.) quickly among their employees at one or multiple locations
  • Simplify communications equipment so employees don't need a lot of training to use phones and features.

Three new solutions in the MERLIN LEGEND Advanced Solutions portfolio bring your enterprise new productivity benefits and customer care enhancements on a communications platform that will help you grow into the next century:

•The Computer-Telephone Integration (CTI) Solution gives employees the ability to receive "screen pops"—information about a caller from internal databases or applications—along with the call. It is designed for enterprises that do not require a dedicated call center, but who want to take advantage of some of the capabilities usually associated with larger, more costly call center systems. CTI screen pops are optional on the new service center solutions that follow.

•The Basic Service Center (BSC) Solution is designed for enterprises with low to moderate customer call activity and who need to be able to manage customer calls more effectively without an investment in expensive equipment. The BSC provides traditional call routing capabilities to control the destination of incoming calls. In addition, reporting software gathers key information and provides call traffic reports to help you improve efficiency by managing your work force more effectively.

•The Enhanced Service Center (ESC) Solution is for enterprises with higher customer call activity, including peak calling periods, who may require more sophisticated call management tools. The ESC includes all of the capability of the BSC, and adds features that support more personalized service and optimized operational performance: advanced call routing, more sophisticated queue options, and real time reports.

Benefits
 These MERLIN LEGEND Advanced Solutions help you deliver more personalized customer service, find ways to increase sales and lower the cost of sales, and enhance employee productivity. These solutions will help you:

•Strengthen customer service

•Respond to competitive pressures

•Use excellent service as a differentiator

•Upgrade service to better satisfy customers

•Speed inside sales to reduce abandoned calls

•Add an inside sales force to increase sales

•Add an inside sales force to improve territory coverage

•Improve collections or other departmental function that depends on efficient call handling


Components

MERLIN LEGEND Advanced Solutions include an award-winning, multipatented, Year 2000-compliant communications system with a full array of basic and advanced ISDN telephones, messaging options, and turnkey applications. It comes with these added values you can get only from Avaya Communications: built-in security, the strongest service and support resource in the industry, and a written performance guarantee.

 Choose The Network Interface For Your Business Needs

The MERLIN LEGEND System's array of interfaces lets you connect to the public switched network and benefit from facilities such as Ground Start/Loop Start, T1, DID, Tie-Lines, Incoming Caller Line Identification (ICLID), ISDN Primary Rate Interface (PRI) and BRI trunks.

Save Money And Improve Customer Service

The MERLIN LEGEND System lets you integrate host computers, terminals, PC's, telephones, printers, facsimile machines, video equipment, and networking services. And with low-cost BRI access to network applications such as video conferencing, enhanced call handling, and Group IV Fax, your business can save money and improve customer service. In addition, Automatic Number Identification (ANI) allows incoming calls to be identified on your digital display sets, improving call handling and increasing caller satisfaction.

Another cost-saving feature is the MERLIN LEGEND System's built-in 1200/2400 bps modem, which provides fast, efficient remote systems diagnostics and maintenance. In addition, a "hot swap" capability lets service personnel replace components with virtually no system disruption.

Proven, Certified And Supported By A Flexible Service Program

The MERLIN LEGEND System is proven in thousands of applications and is ISO 9001 certified -- your guarantee that it meets or exceeds worldwide industry standards. Every system comes with a one-year parts and labor warranty and a range of service support programs to meet your business needs and budget requirements. A Help Line provides technical assistance 24 hours a day, 365 days a year.

The new AT&T Merlin Legend(TM) System gives businesses with as few as 10 telephones access to advanced communications applications by combining easy-to-use, large-screen display telephones and the latest transmission technology.

The Merlin Legend system is aimed at small business customers, with between 10 and 80 phone lines, who need sophisticated communications features. It's the first key system on the market to offer ISDN connectivity, as well as other advanced networking features, including a T1 interface and videoconferencing support.

Merlin Legend offers a unique combination of capabilities that provides flexibility and protects a customer's investment by reducing the need for small businesses to purchase new systems as their communications requirements change.

The new product accommodates up to 80 telephone lines and 144 extensions and is compatible with ISDN (integrated Services Digital Network), an emerging worldwide communications standard that can simultaneously transmit across the same telephone line a person's voice, computer data or even a video image.

And Merlin Legend can operate as a "key" system for businesses in which employees must have access to multiple lines, a PBX (Private Branch Exchange), providing each user with their own individual line, a combination of both, or behind larger systems and network services (i.e., Centrex) offered by local Bell operating companies.

Typically, small businesses use a key system and purchase a PBX when their operation and communications needs grow.Merlin Legend offers a new line of digital/ISDN telephones, designed after extensive customer-preference studies. The new phones have large screen-displays with easy-to-read instructions that guide users through the system's call-handling features. The system also supports a number of voice mail and call accounting products that improve productivity and cost effectiveness.

Merlin Legend was designed to be quickly and easily tested and repaired remotely, minimizing downtime and reducing the need for on-site service visits.

Representatives at Reilly Telecom can detect and even correct many potential problems over the phone. And Reilly Telecom representatives can even program the system and its voice messaging application products remotely.

The system has its own multi-line cordless business telephone--the Merlin Cordless Telephone--the only such devices on the market. The phone provides all the business features of a corded set.

An average-size Merlin Legend System will list for approximately $14,300 - about $595 per station--including installation.

For further information on Reilly Telecom’s small business products, Sales@reillytele.com